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Commonly Asked Questions2018-02-20T21:33:00+00:00

We have addressed some of the most common questions below. Please contact us with any additional questions!

What is the Fisher House?

  • Fisher Houses are comfortable homes that serve as a temporary residence near a military or VA medical facility where family members can eat, sleep, relax and find support from other families in similar situations.

Who is eligible to stay at the Landstuhl Fisher House?

  • We are here to serve active duty, veterans, retirees, DoD civilians, and their families while actively receiving medical treatment at Landstuhl Regional Medical Center (LRMC) or other local medical facilities.

How do I make a reservation?

  • Referrals to the Fisher House are generally conducted through a case manager, hospital staff, or the service members (SM) Unit or Squadron. However, you may submit your own referral. A referral is not a reservation. Please complete the form and return back to us no earlier than five (5) days prior to your arrival. If you are requesting more than one (1) night, please list all your appointments, dates and times.
  • Once we have received your Fisher House Referral Form, we will confirm receipt. You may expect a confirmation for your room request one (1) business day prior to your arrival.
  • We do suggest you have a backup reservation at billeting or one of the local hotels just in case we are unable to assist. Rooms are available on a medical priority basis; therefore, we recommend you have a backup plan for your lodging needs. Please click here for backup hotel information. Backup arrangements can be made through Ramstein Inns or a local hotel. Each patient/family is limited to one room. Rooms vary in size (two to five people). When the house is at full-occupancy we will maintain a waiting list. If you are making a referral, please visit our Referral Form to submit a referral.

Will there be internet available?

  • Yes, there is complimentary WIFI available to guests of the Fisher House.

What does it cost to stay at the Fisher House?

  • Families do not pay to stay at a Fisher House. Fees at Army, Navy and Air Force Fisher Houses are covered by The Fisher House Foundation.

Are there any rules in place for those staying at the Fisher House?

Adherence to the following rules will ensure a safe and peaceful experience for all Fisher House guests. When an individual abuses the house or disrupts its harmony, that individual and family immediately forfeit their privileges at the Fisher House.

Family members are responsible for abiding by all house rules & policies. Each guest is required to sign a statement of understanding regarding this fact prior to admission into the facility.

Any guest who refuses to comply with the house rules or live in harmony with other guests may be asked to leave with or without written notification.

Any of the following violations will result in immediate departure from the Fisher House:

  • Anger, hostility, or demands of preferential treatment
  • Damage to house or furnishings
  • Sexual misconduct
  • Unreasonable noise or language
  • Theft of property
  • Illicit use of Fisher House computers, including viewing pornography or participating in on-line gambling
  • Unauthorized use of rooms or unauthorized guests in rooms
  • Gambling, Soliciting, Vending and Selling Merchandise
  • Possession or use of weapons
  • Possession or use of illegal drugs or alcohol
  • Smoking inside the facility or “outside” of a smoking designated area
  • Violence or threats against other guests or staff

The following regulations are in place to ensure the safety and comfort of all Fisher House guests. Initial infractions will result in a warning but subsequent violations may result in early departure from the Fisher House:

  • Exterior doors must be kept closed and locked when staff is not present. Never grant admittance to anyone you don’t know.
  • No food or beverages (except water) are permitted outside of the kitchen and dining room.
  • Children are the sole responsibility of their parent or guardian and must never be left on the premises alone. Children under the age of 12 must be under direct supervision of a family member, 16 years or older, at all times.
  • Quiet hours are from 9:00pm – 8:00am daily.
  • Visiting hours are 9:00am – 9:00pm daily, limited to 2 visitors up to 2 hours.
  • Guests and visitors must be appropriately dressed while staying at, or visiting the House. Shirts, shoes and/or slippers must be worn at all times in public areas. Night wear may be worn outside guest suites provided a housecoat or robe is also worn. Modesty is key here!
  • Guests are responsible for maintaining the cleanliness of their assigned rooms and cleaning up after themselves after use of common areas.
  • Mattress covers must be used on beds at all times.
  • Persons with chicken pox, measles, tuberculosis, MRSA or any other contagious diseases/illnesses will be excluded from the Fisher House. Guests must inform staff immediately should they develop these diseases during their stay.
  • The furniture in the common rooms is shared by all – please keep feet off the furniture and do not allow children to play on it. Under no circumstances are the sofas to be used as a sleeping space.
  • When changing diapers, please use a waterproof pad under your child on the floor.

Each room has a binder with complete house guidelines and other important information.

Click here for a printable version of these guidelines.

Can I bring my pets?

  • No. For health reasons, and because we have a communal living arrangement, we cannot allow any animals on the Fisher House grounds. If you need to bring your pets with you, please make arrangements with one of the many boarding facilities in the area prior to your arrival. Please see below for some kennel options. For more options please utilize the Find It Guide.
    • Dog Boarding K9 Kennel: phone number: 063202-6090045
    • Rainbow Farm: phone number: 06371-914619

What is provided? What should I bring?

The Fisher Houses provide most amenities which include toiletries, towels, linens, high chairs, booster seats, futons, bassinets, and ‘pack and plays’. Families are responsible for their own meals however; the kitchen is well furnished with the items needed for food preparation. Laundry area and detergent are provided. The Fisher Houses are wired in the typical German 220v fashion. Adapters are available upon request in the office. We do not have 110v wiring.

Recommendations on “What to Pack” if you get called to LRMC:

  1. Orders
  2. Identification for yourself in case you are medevaced to the United States. If you are bringing your child(ren), bring their passport(s) too.
  3. Medications ***Make sure you fill any prescriptions before you leave. Have a POC & number should you need to fill your prescriptions at LRMC due to a long-term stay.***
  4. Durable Power of Attorney
  5. Shot records if you bring your child(ren)
  6. Address / Contact Book
  7. Things that bring you comfort (personal bible; book; purse; photo album of your family; a favorite shirt, etc. **Your child’s favorite comfort item**)
  8. International cell phone
  9. A small amount of cash/check book/credit card
  10. Night wear with robe and house shoes
  11. Clothing essentials for yourself and your child(ren) if they come
  12. A few essential clothing for your loved one
  13. Your doctor’s contact information
  14. Medical/Dental Insurance card
  15. The hospitals are always cold. Bring a few sweatshirts or a comfortable jacket.
  16. Small familiar items (pics/letters/cards/music) for your loved one that you can place in his/her hospital room.

***Remember that many items such as toiletries, clothes and entertainment items will be available to you from the American Red Cross, the Fisher Houses, or one of the many organizations that are found at the installation.***